The discussions around climate change have led to a massive shift in consumer behavior as now most prefer retailers that are sustainable. Whilst sustainability may seem like something that is outside the scope of retailers’ portfolios, this is far from the case. In fact, retailers have ample opportunity to infuse their business with sustainability, starting at the very core of their supply chain with operational efficiency. When achieved, a retailer can mitigate waste and reduce their energy consumption, thereby resulting in a more profitable business.
In this interview, Johanna Heinz, Global Head of Retail, explains how efficient planning can help the retail industry become more sustainable.